Howdy critters! I know folks are waiting eagerly for updates and boy do I have a long one for you today.

The amount of hiccups and speedbumps we've encountered these past two weeks has been almost comical...you know, if they weren't so soul crushingly disappointing 😅

At one point there was an inventory error that made it look like we were missing thousands of items necessary for fulfillment (we're not!!). Needless to say, I was terrified but everything is fine and sorted now.

For fun, here's a snapshot of our current inventory (this also includes many pintopia items). Kinda crazy, right?
 


Then we struggled for several days getting my freight accounts sorted (for purchasing shipping labels). Just when I thought we were making good progress, my account is flagged by their fraud detection system so then I had to wait for a real person to review my info and give me full access again.

Along the way we've also been juggling internet outages, and other smaller inconveniences and it kinda feels like I'm little bit cursed!!!

But I say all this so I can now get to the good news. We're set up, orders are finally, OFFICIALLY moving. Some backers should be receiving emails now, but a lot more will receive them next Tuesday (Monday is a holiday) and next week in general.

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I have a special request for everyone this weekend. If you absolutely NEED your plush shipped out ASAP (maybe you're moving, plan to be out of town, etc) can you please shoot me an email (titled PRIORITY SHIPPING) at [email protected] with your full name/backerkit email?

I've sent about 20 high priority orders to the team already, but will be putting one more list together to share with them on Tuesday.

Please only reach out if its 100% necessary you get your plush sooner! I know we're all eager, but I promise things are moving now and everyone will receive their cryptid pals super soon. I'm just trying to minimize the amount of lost snughouls and panicked emails I will undoubtedly receive in the next few weeks 

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I say this a lot, but thank you all so much for your patience! I've been incredibly stressed out trying to get everything rolling but also coming up against my own limitations as a single person dealing with 3rd parties that I have no control over. 

To all of you who understand, or have sent kind and encouraging messages despite the delays, you're genuinely what keep me going 💖

Happy New Years Eve critters! (and happy new years to those of you in the future 😜)

I hope y'all had a wonderful holiday however you chose to spend it. I know a lot of us aren't going into 2025 feeling especially optimistic, but nevertheless I hope we can be there for one another and weather the storm together.

I'll cut to the chase now-- we're all waiting with baited breath for shipping to begin, and I reached out on Friday to the fulfillment team to figure out what's going on and what the plan is going forward. Currently plushies are estimated to begin shipping on the 6th. This week is interrupted by new years (a holiday) and end-of-year inventory so nothing can begin in earnest until they're back to work on Monday.

Please understand that there's nothing I can do at this point to make them go faster. I'm equally disappointed that things seem to be dragging on. I know it doesn't inspire confidence in backers, but the holidays are hectic and while I'm disappointed I'm not wholly surprised they weren't able to meet their original estimate. 

Because of the influx of comments from backers concerned they won't receive their plush, I also went ahead and put together a little image timeline showing that there is indeed a lot of work going on behind the scenes! Talk is cheap, but I hope seeing the items and the proof of their arrival assuages some fears.




Finally this is your LAST LAST chance to make any address adjustments!!! Orders have been exported, but I can still access them to make any last minute address changes. After Monday there is no guarantee that I can edit them in time.

I responded to all unanswered emails this morning so as far as I'm aware everyone is taken care of. If you reached out and haven't heard from me, or still need to reach out my email is [email protected]

Once again, thank you for hanging in there! The wait will be 100% worth it, and going forward the road to fulfillment will be much smoother. Onboarding a new client is a lot of work. The fulfillment team and I have been in constant contact since July, arranging everything from packaging instructions to repair protocols if they encounter things like damaged plushies and so on. 

We truly are at the finish line now though, and I can't wait for everyone to start receiving their snughouls 💕

Okay okay, I lied just a little bit-- they actually arrived earlier this week and are in the process of being unloaded, counted, and sorted right now 😉 All TWO shipping containers full of them!

This is not a drill, critters! Your monstrous new friends are only one more step away from reaching you! I'm highly optimistic that shipping will begin next week, after everything is recorded and set up for easy fulfillment.

Addresses are now locked, so if you need a last minute address change now is the time to reach out by sending an email to [email protected]. After this week I cannot guarantee I will see address change emails in time to make adjustments. Once I send the packing list to the fulfillment team it becomes much harder to modify things and is largely out of my hands.

My ultimate hope and goal is that all or most domestic orders will receive their 'ghoul before Christmas, but I've also prepared a little something incase they're running late due to the holiday rush! You can download and print this card here if you plan to give a snughoul as a gift this year.



And finally I'd like to address the Canadian postal strike real quick. I'm well aware of it and the heartache its causing my northern neighbors, and continue to watch the situation closely myself. Unfortunately my options are fairly limited in that I can 1) hold all Canadian orders until the strike resolves and USPS is accepting packages again or 2) use a courier like fedex or UPS to get them out the door asap, but cost folks a small fortune in duties and fees.

Frankly, I'm not sure what the optimal solution is here. Canadian critters: which option do you prefer? Quick and expensive, or slow and cheap(ish)? I look forward to reading your input, and in the meantime I'm still crossing my fingers that a holiday miracle happens and packages start moving again before we ship!